CRM Consultant - SME Solutions
Job Description
As a CRM Consultant, you will be responsible for implementing, configuring, and optimizing CRM solutions for small and medium-sized enterprises (SMEs). You will work closely with clients to understand their business needs, provide tailored CRM solutions, and ensure successful adoption. You will play a key role in business process mapping, system configuration, data migration, user training, and ongoing system improvements.
Responsibilities
- Work with clients to analyze business processes and define CRM requirements.
- Implement and configure CRM solutions (such as Pipedrive, Microsoft Dynamics, Salesforce, or HubSpot) to align with business needs.
- Develop and execute CRM customization strategies, including workflow automation, reporting, and integrations.
- Conduct business process mapping, requirements gathering, and functional design sessions.
- Support data migration, system integration, and testing efforts.
- Deliver end-user training and ensure successful CRM adoption within client organizations.
- Troubleshoot CRM issues and provide ongoing post-implementation support.
- Stay up to date with CRM trends, best practices, and software updates.
Requirements
- Bachelor’s degree in business administration, Information Systems, or related field.
- Must be fully fluent in English near perfect, French is an asset
- Minimum 2 years of experience in CRM consulting, implementation, or support.
- Hands-on experience with Pipedrive, Microsoft Dynamics, Salesforce, HubSpot, or other CRM platforms.
- Strong knowledge of customer relationship management processes, including sales, marketing, and customer support.
- Excellent analytical and problem-solving skills, with the ability to translate business requirements into actionable strategies and solutions leveraging digital technologies such as automation, artificial intelligence, data analytics, and cloud computing.
- Experience in CRM data migration, system integrations, and workflow automation.
- Strong communication and client management skills.
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
- CRM certification(s) is a plus.
Benefits
- High-performance laptop tailored to your role.
- Dual monitors to boost focus and productivity.
- Office printer available for all your document needs.
- Comprehensive health insurance for your peace of mind.
- Annual company trip to relax, recharge, and connect.
- 13th-month salary as a reward for your hard work.
About the Company
THTVN
Technology & Digital Solutions
We bridge North American SMEs with highly qualified resources to optimize digital transformation and business management solutions implementations. Our expertise spans various industries, providing tailored solutions to help businesses streamline operations, enhance efficiency, and achieve long-term success. We are seeking an experienced CRM Consultant/Analyst to join our dynamic team and support our growing client base.
Application Process
- 1
Initial phone interview
Brief conversation to understand your background and experience
- 2
Technical in-person interview
Detailed discussion about your technical skills and expertise
- 3
Skills assessment test
Practical assessment to evaluate your skills in action
- 4
Manager interview
Meet with the team manager to discuss team fit and expectations
- 5
Job offer
Receive and review your formal job offer
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